DBS BANK
Unit Trust Service, Quality Assurance Tester Internship
Technologies & Tools
Office365
GSuites
HP ALM
ServiceNow
CISCO Webex
• Managed end-to-end transaction processing for investments including NAV calculations, subscriptions, and redemptions with 100% accuracy and strict adherence to banking compliance standards.
• Streamlined data management workflows by organizing records into a Data Warehouse, enhancing data accessibility, audit readiness, and accelerating cross-team communication to reduce issue resolution time by 30%.
• Strengthened software quality and user satisfaction through improved testing protocols and documentation, while coordinating internal teams to ensure seamless, error-free high-value investment operations.
VISA to MASTER CARD CONVERSION
Quality Assurance
All VISA products will be converted to MasterCard. System conversion is required to comply with this new requirement.
Reference: https://www.bloomberg.com/news/articles/2015-03-04/citigroup-reaches-10-year-deal-with-mastercard-on-consumer-cards#xj4y7vzkg
QUALITY ASSURANCE MASTERPLAN IMPLEMENTATION
Quality Assurance
Help implement quality assurance master plan using program and project management tools, aligned with client strategy. Monitor cross-program dependencies for current client projects.
WORKBENCH
Quality Assurance
To improve customer satisfaction with account opening, a self-service workbench will be implemented in Smart Branches.
Reference: Page 6 -https://www.citigroup.com/rcs/citigpa/storage/public/170622-AR-Citibank-2021-Indonesia.pdf
GLOBAL TO COMMON (GTC) PROJECT
Quality Assurance
GTC, a core banking project in Citibank, uses an agile method.
ATM PIN CONVERSION FROM 4 to 6 DIGITS
Quality Assurance
Indonesian banks announced new regulation for banks to implement six-digit PINs for credit cards. Citibank started to migrate and convert to the six-digit system to comply with the regulation.
CUSTOMER DATA HOUSEKEEPING
Quality Assurance
This project aims to clean up old customer data in the Data Warehouse department by purging inactive accounts for over five years.
