CITIBANK N.A

I interned as a Quality Assurance Specialist in CITI's Branch Engineering department, which handles all aspects of branches, including technology, operations, machinery, and relocation. After my internship, I moved to Operations & Technology as a Technology Specialist, focusing on technology for regional and global teams in Singapore, Hong Kong, Guam, China, India, and the United States. After seven months, my previous supervisor requested my return to Branch Engineering as the department was understaffed during a period of branch expansion.​

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My responsibilities including but not limited to : 

• Managed and consolidated MIS for cash/teller transactions

• Improved system performance and reliability

• Performed QA and risk assessment to prevent fraud and system failure

• Raised and followed up on test issues to regional developer team

• Gathered and analyzed business requirements, translated them into user stories and test cases, and tested them on the current system.

• Maintained parameters on the host system.

• Groomed user stories with the project management team in Indonesia and the regional team.

• Supported system migration during cut-over or project go-live.

• Collaborated with stakeholders to collect and analyze requirements for test cases.

• Maintained the best quality of branch service by monitoring machines and selecting vendors.

• Performed AML analysis and reporting.

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Here are few of projects and products I have done & launched.