CITIBANK N.A
Quality Assurance , Technology Specialist

• Led end-to-end project delivery for branch technology and system migration initiatives, coordinating regional and local cross-functional teams to achieve all milestones on-time and within scope.
• Translated business requirements into user stories and test cases, reducing defects by 30% during UAT and improving system accuracy for teller and customer service modules.
• Managed system go-live and banking operations transitions, ensuring zero critical disruptions and strengthening system stability through host parameter optimization.
• Automated MIS reporting for cash and teller transactions, boosting data processing productivity by 50% and enhancing data accuracy across all Indonesia branch locations.
• Drove requirements gathering and integration for the MasterCard conversion project, facilitating seamless system deployment and supporting regulatory compliance.