CITIBANK N.A

Quality Assurance - Customer Service Module & Operations

• Supported end-to-end delivery of multiple banking technology projects by coordinating with regional and local teams, ensuring all milestones were met on time and within scope.
• Transformed business requirements into actionable user stories and test cases, improving system accuracy and reducing defects during testing and deployment.
• Facilitated alignment between Indonesia and regional project teams through effective backlog grooming and communication, resulting in faster decision-making.

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Technology Specialist - Operation & Technology
• Supported end-to-end delivery of multiple banking technology projects by coordinating with regional and local teams, ensuring all milestones were met on time and within scope.
• Transformed business requirements into actionable user stories and test cases, improving system accuracy and reducing defects during testing and deployment.
• Maintained and optimized host system parameters, strengthening system stability and ensuring uninterrupted operational performance.
• Played a key role in system migration and go-live activities, ensuring smooth transitions with zero major disruptions to critical banking operations.

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Quality Assurance - Teller Module & Branch Engineering
• Led branch technology projects across all Citibank Indonesia locations as Project-in-Charge (PIC), boosting data processing productivity by 50% through automation of reporting workflows.
• Played a key role in the MasterCard conversion project, driving requirements gathering and analysis to ensure seamless system integration.
• Consolidated and optimized MIS reporting for cash and teller transactions, improving data accuracy and operational efficiency across branches.